Introduction

It is inevitable that from time to time sites may wish changes to be made to their ClydeNET connection infrastructure e.g.,

· Request a change to the inbound or outbound security acl’s

· Remove the inbound and outbound security acl’s due to a local firewall performing the tasks

· Request changes to the IP address information ‘routed’ for the site

· Request a change with the router interface connecting to the site LAN

· Etc

If a site wishes to have a ‘change’ implemented by the ClydeNET operating member then it should submit a formal request, in writing, to the ClydeNET operations desk. This procedure will ensure that the ‘change request’ is handled in a timely manner and that all parties understand the full implications of the ‘change’ e.g., support, operational or cost implications. The ClydeNET operations desk will only accept a ‘change request’ from a ‘nominated representative’ or other senior manager: for convenience a ‘change request’ template is provided:

ClydeNET Change request Form

This section to be completed by site ‘nominated representative’

Site:

Originator:

Tel:

E-mail

Position:

Ref

Date:

Reason

For

Change:

Details of

Change:

Requested

Change date:

Signature if hard copy